Customer Service Workshop

If your customers are “satisfied”- is that enough? In today’s world, customers are expecting to be “delighted,” not just satisfied. What is your organization (and you) doing to create delight?

In this interactive workshop, participants will examine customer service, attitudes, and the complete range of strategies and ideas that produce great service. Both internal thinking and external tactics will be discussed, producing actionable outcomes to take back to your organization.

We’ll list attributes of great customer service companies and discuss excellent customer service that the participants have experienced and attributes that a company/person applied that made it great.

Furthermore, we’ll look into three leadership styles, gender differences and personality profiling, all of which contribute to exceptional service. This in-depth workshop will provide you with practical ideas and proven strategies that can be immediately applied to your own customers.

You’ll learn:

• What “Customer Service” really means.
• What a great customer experience is.
• The elements of exceptional service.
• Key strategies in working with customers.
• What responsiveness is.
• Leadership styles that work.
• About gender differentiation and the customer.
• What role your personal style plays.
• How Emotional Intelligence fits into service.
• About customers facing organizations.
• About dealing with difficult customers.
• What the customer loyalty ladder is.
• Why customers leave.
  

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