Team Building

What is a team? What makes a great team? If you think you know or you’d like to know more, this is the workshop for you. The attributes of great teams are discussed, as well as the profile attributes of team members. Are you aligning a team member’s profile to that of your customer’s? It starts with identifying the four profile styles of each team member and your customer.

Do you know the natural style of every team member? Are they:

• A true team player?
• A proximity player?
• An individual?

We’ll explore Meredith Belbin’s (1993) ten roles that successful teams should have. We’ll also discuss the eight social skills and how they contribute to great customer service. Emotional Intelligence is examined and you’ll be able to identify your behavior patterns and know what is likely to trigger a particular response. Then you can work on giving the desired response and not just repeat a “triggered” response. You’ll be surprised and amazed as we go through the four stages of team development that you’ll later apply to your teams.

This in-depth workshop will provide you with practical ideas and proven strategies that can be immediately transitioned to your own team.

You’ll learn:

• What (exactly) makes a great team.
• Team member profile attributes.
• Equality on teams and your natural style.
• Ten roles for team members.
• Eight teamwork skills you must have.
• Developing Emotional Intelligence (EI).
• Four stages of team development.
• Cross-functional teams.
• Virtual teaming.
• Why teams fail.
• Elements of team unity.
  

View a calendar of upcoming events | View full list of workshops